{"id":17186,"date":"2023-05-08T14:04:06","date_gmt":"2023-05-08T14:04:06","guid":{"rendered":"https:\/\/eshumancapital.com\/?p=5275"},"modified":"2026-05-22T11:47:29","modified_gmt":"2026-05-22T11:47:29","slug":"technical-telecom-specialist","status":"publish","type":"oferta-de-empleo","link":"https:\/\/eshumancapital.com\/en\/oferta-de-empleo\/technical-telecom-specialist\/","title":{"rendered":"TECHNICAL TELECOM SPECIALIST"},"content":{"rendered":"\n<div class=\"wp-block-columns alignwide is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column columna-version-movil is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:15%\"><\/div>\n\n\n\n<div class=\"wp-block-column is-vertically-aligned-top columna-central-movil is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:70%\">\n<h1><strong>TECHNICAL TELECOM SUPPORT &#8211; NY\u00a0 \u00a0<\/strong><\/h1>\n<p><img fetchpriority=\"high\" decoding=\"async\" class=\"aligncenter size-full wp-image-11781\" src=\"https:\/\/eshumancapital.com\/wp-content\/uploads\/2023\/05\/TECHNICAL-TELECOM-SPECIALIST-NEW-YORK-GDE.png\" alt=\"\" width=\"525\" height=\"525\" srcset=\"https:\/\/eshumancapital.com\/wp-content\/uploads\/2023\/05\/TECHNICAL-TELECOM-SPECIALIST-NEW-YORK-GDE.png 525w, https:\/\/eshumancapital.com\/wp-content\/uploads\/2023\/05\/TECHNICAL-TELECOM-SPECIALIST-NEW-YORK-GDE-300x300.png 300w, https:\/\/eshumancapital.com\/wp-content\/uploads\/2023\/05\/TECHNICAL-TELECOM-SPECIALIST-NEW-YORK-GDE-150x150.png 150w\" sizes=\"(max-width: 525px) 100vw, 525px\" \/><\/p>\n<p><strong>Role Purpose<\/strong><\/p>\n<p><strong>Languages:<\/strong> English and Spanish<\/p>\n<p><strong>Location:<\/strong> New York City<\/p>\n<p>A recent graduate with some intern experience and the requested skills may be enough for this position.<\/p>\n<p>Technical Telecom Specialist in New York City for Telecom and trading floor support for a leading international bank. Must be able to work some weekends and late night hours when needed. Flexible self-starter dealing with high demand fast-paced environment. Bi-Lingual is a plus. Must be a flexible and outgoing to individual. Prior trading floor experience required with knowledge of BT Trading, Private Lines and NICE Recording System.<\/p>\n<p>Responsibilities<\/p>\n<ul>\n<li>Job requires the candidate to be a quick multitasker while performing daily business as usual functions<\/li>\n<li>It also involves learning configuration Sangoma Vega Gateway, Avaya\/ Cisco \/ Third-Party SIP Based IP based IP Telephony features and configuration<\/li>\n<li>Serve customers across multiply entities within the organization<\/li>\n<li>Will organize activities with global teams in Madrid, Mexico, Brazil<\/li>\n<li>Job would require configuration, troubleshooting, minimal training for some users on phones, turrets, and telecom applications such as voicemail<\/li>\n<li>The detailed job duties involve:<\/li>\n<\/ul>\n<p>o Answering phone and emails for Telecom dept<\/p>\n<p>o Make L1 changes after receiving the go ahead from the Local Tech Assist team. This includes user creation, profile updates, monitoring the usage, issue tracking, escalations to the L2\/L3 support teams as needed.<\/p>\n<p>o Excellent verbal and written communications and ability understand customer requirements, complete the documentation, and communicate back them to Key Stakeholder if required<\/p>\n<p>o Collect the required BT Logs from TSS console and send details to the Core of Excellence (COE), BT Support Center<\/p>\n<p>o Provide the required information to COE for the troubleshooting of the issue<\/p>\n<ul>\n<li>Market Data involvement will be required; knowledge of Bloomberg, Refinitiv plus exchanges is helpful<\/li>\n<li>Knowledge of Apple business Manager is a plus as candidate will need to keep inventory of mobile devices and report on them<\/li>\n<li>Monthly and quarterly department reporting<\/li>\n<li>Knowledge of Microsoft Office products; Excel, Word, and O365<\/li>\n<li>Physical requirements, pending and lifting of physical hardware (20 lbs.)<\/li>\n<li>The preferred location is New York City, but travel to our D\/R site in upstate New York may be required<\/li>\n<\/ul>\n<p>Required Qualifications<\/p>\n<ul>\n<li>B.S. in Telecommunications or Computer science; will consider new graduates with past relevant intern experience<\/li>\n<li>Exceptional knowledge of data networking principles. Experience with routers\/switches<\/li>\n<li>Background in Telecom, networking<\/li>\n<li>Candidates with relevant experience may apply<\/li>\n<li>Ability to interact with Senior Management<\/li>\n<\/ul>\n<p>Firsthand experience\/knowledge on any one or more of the following areas is preferable, but not mandatory<\/p>\n<ul>\n<li>Enterprise Telephony and Networking<\/li>\n<li>IP Telephony, Integrated Voice Response solution<\/li>\n<li>Avaya\/ Cisco Telephony, Oracle SBC, Sangoma Vega Gateway, networking<\/li>\n<li>Experience on IP Dealer boards\/Turrets (BT, IP Trade), IP Recording\/Logger (NICE, Verint) &amp; Avaya\/Cisco PBX &amp; telephony product family is a plus<\/li>\n<li>Cisco\/Avaya certifications in voice, data and networking like CCNA, CCNP, CCVP is a plus<\/li>\n<\/ul>\n\n\n\n<div class=\"wp-block-buttons is-layout-flex wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button\"><a class=\"wp-block-button__link wp-element-button\" href=\"https:\/\/forms.office.com\/r\/GLf9\" style=\"border-radius:3px\" target=\"_blank\" rel=\"noreferrer noopener\">Please fill here<\/a><\/div>\n<\/div>\n\n\n\n<div style=\"height:30px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n<p>[rrss_buttons twitter=&#8217;on&#8217; facebook=&#8217;on&#8217; linkedin=&#8217;on&#8217; whatsapp=&#8217;on&#8217;]<\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column columna-version-movil is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:15%\"><\/div>\n<\/div>\n\n\n\n<p><\/p>\n","protected":false},"featured_media":11766,"template":"","meta":{"_acf_changed":false},"categoria-oferta-de-empleo":[],"ciudad":[238],"idioma-requerido":[],"pais":[239],"remoto":[],"class_list":["post-17186","oferta-de-empleo","type-oferta-de-empleo","status-publish","has-post-thumbnail","hentry","ciudad-madrid","pais-espana","infinite-scroll-item","no-featured-image-padding"],"acf":[],"_links":{"self":[{"href":"https:\/\/eshumancapital.com\/en\/wp-json\/wp\/v2\/oferta-de-empleo\/17186","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/eshumancapital.com\/en\/wp-json\/wp\/v2\/oferta-de-empleo"}],"about":[{"href":"https:\/\/eshumancapital.com\/en\/wp-json\/wp\/v2\/types\/oferta-de-empleo"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/eshumancapital.com\/en\/wp-json\/wp\/v2\/media\/11766"}],"wp:attachment":[{"href":"https:\/\/eshumancapital.com\/en\/wp-json\/wp\/v2\/media?parent=17186"}],"wp:term":[{"taxonomy":"categoria-oferta-de-empleo","embeddable":true,"href":"https:\/\/eshumancapital.com\/en\/wp-json\/wp\/v2\/categoria-oferta-de-empleo?post=17186"},{"taxonomy":"ciudad","embeddable":true,"href":"https:\/\/eshumancapital.com\/en\/wp-json\/wp\/v2\/ciudad?post=17186"},{"taxonomy":"idioma-requerido","embeddable":true,"href":"https:\/\/eshumancapital.com\/en\/wp-json\/wp\/v2\/idioma-requerido?post=17186"},{"taxonomy":"pais","embeddable":true,"href":"https:\/\/eshumancapital.com\/en\/wp-json\/wp\/v2\/pais?post=17186"},{"taxonomy":"remoto","embeddable":true,"href":"https:\/\/eshumancapital.com\/en\/wp-json\/wp\/v2\/remoto?post=17186"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}